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WHY CHOOSE US?
Our clothing empowers customers, sparking joy and confidence, as evident in their shared stories and smiles.
FREQUENTLY ASKED QUESTIONS
How long will my order take to arrive?
As each item is printed on demand, please allow 3-7 business days for processing plus 1-2 weeks for shipping.
Want it faster? Choose our express shipping option ($29) to reduce shipping time by one week.
What payment methods do you accept?
We accept a wide range of secure payment methods through Shopify, including:
- Credit/Debit Cards (Visa, Mastercard, American Express)
- PayPal
- Shop Pay
- Google Pay
- Apple Pay
- Meta Pay (formerly Facebook Pay)
How do I apply a discount code?
Promotional codes can be applied during checkout. Simply enter your code in the discount field before completing your purchase.
Can I modify my order after placing it?
Yes, you can modify your order (size, style, address, etc.) if it hasn't been dispatched yet. If your order has already been dispatched, you'll need to place a new order. Contact our customer support team (support@elevenoasis.com) as soon as possible for assistance with modifications.
How do I track my order?
Please visit our order tracking page here: https://www.elevenoasis.com/pages/order-track
Or contact the customer support team: support@elevenoasis.com
We aim to respond within 48 working hours but are usually much faster. Please check your spam/junk folders for our replies.
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