FAQs
Ordering & Delivery
How long will my order take to arrive?
As each item is printed on demand, please allow 3-7 business days for processing plus 1-2 weeks for shipping. Want it faster? Choose our express shipping option ($29) to reduce shipping time by one week.
Do you ship internationally?
Yes! We proudly ship worldwide. Shipping times may vary by location.
How can I track my order?
Once your order ships, you'll receive a tracking number/link via email. Please check your spam folder if you haven't received it.
What payment methods do you accept?
We accept a wide range of secure payment methods through Shopify, including:
- Credit/Debit Cards (Visa, Mastercard, American Express) - PayPal
- Shop Pay - Google Pay - Apple Pay
- Meta Pay (formerly Facebook Pay)
How do I apply a discount code?
Promotional codes can be applied during checkout. Simply enter your code in the discount field before completing your purchase.
Why isn't my discount code working?
Discount codes may not work if they've expired, don't apply to your items, or were entered incorrectly. Double-check the code and try again. If you continue to have issues, please contact our customer support team: support@elevenoasis.com
Can I modify my order after placing it?
Yes, you can modify your order (size, style, address, etc.) if it hasn't been dispatched yet. If your order has already been dispatched, you'll need to place a new order. Contact our customer support team (support@elevenoasis.com) as soon as possible for assistance with modifications.
What should I do if the tracking shows "delivered" but I haven't received my package yet?
If your package shows as delivered but you haven't received it:
1. Check all possible delivery areas on your property (front porch, back porch, garage)
2. Contact the carrier directly with your tracking information
3. If still unable to locate your package, contact our customer support team for assistance: support@elevenoasis.com
We aim to respond within 48 working hours but are usually much faster. Please check your spam/junk folders for our replies.
How do I track my order?
Please visit our order tracking page here: https://www.elevenoasis.com/pages/order-track
Or contact the customer support team: support@elevenoasis.com
We aim to respond within 48 working hours but are usually much faster. Please check your spam/junk folders for our replies.
Sizing & Fit
How do I find my perfect size?
Check our detailed size chart on every product page. We recommend measuring yourself and comparing to our chart for the best fit.
What if I receive the wrong size?
No worries! We'll either give you a refund or (if you would prefer) send you a new size completely free of charge - no need to return the original. Feel free to gift it to a loved one or donate it to charity.
Returns & Exchanges
What is your return policy?
Items can be returned within 30 calendar days of receiving your order. Items must be unworn, unused, in original condition with all tags attached, and in original packaging.
For our full return policy, please click here.
How do I request a refund?
Simply contact our customer service team either via our chat function or our support email: support@elevenoasis.com
Please provide your order number along with your refund request.
Product Information
What materials are your shirts made from?
Our shirts are made from high-quality, lightweight polyester fabric that's both breathable and moisture-wicking for all-day comfort.
Are your products sustainable?
Yes! Our print-on-demand model means we only produce items when ordered, eliminating excess inventory and reducing waste. We also use eco-friendly coconut buttons.
How are your designs printed?
Each design is professionally printed on demand when you order, ensuring quality and reducing environmental impact.
Product Care
How should I care for my shirt?
For best results:
- Machine wash cool
- Hand wash option available
- Don't bleach
- Don't tumble dry
- Iron at low heat if needed
Will the prints fade over time?
With proper care following our washing instructions, your prints will maintain their vibrancy.
Oasis Rewards - Loyalty Program
What is Oasis Rewards?
Our loyalty program lets you earn points for purchases and engagement, with three exciting tiers offering increasing benefits. Click here to learn more about earning points, redeeming rewards, and exclusive perks.
Account & Customer Service
How can I contact customer service?
Simply contact our customer service team either via our chat function or our support email: support@elevenoasis.com.
We aim to respond within 48 working hours but are usually much faster. Please check your spam/junk folders for our replies.
How do I create an account?
Click the account icon in the top right corner of our website and follow the simple registration process. You'll earn 250 Oasis Rewards points just for signing up!
Is my payment information secure?
Yes, all transactions are processed securely through Shopify's trusted payment platform.
