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FREQUENTLY ASKED QUESTIONS
How long will my order take to arrive?
Order processing takes 5-7 business days. This is the time needed to prepare your order before shipping. Shipping times then vary by region:
Standard Shipping:
- United States: 6-15 business days
- Canada: 8-15 business days
- Norway & Greece: 8-10 business days
- Rest of world: 6-15 business days
Express Shipping:
- United States: 3-7 business days
- Canada: 4-8 business days
- Rest of world: 4-8 business days
Total Delivery Time = Processing Time (5-7 business days) + Shipping Time (varies by region)
For example, if you're based in the USA with standard shipping:
- Processing time: up to 7 business days
- Standard shipping time: up to 15 business days
- Maximum total wait time: 22 business days
Please note that peak seasons and sales events may also affect processing times.
What payment methods do you accept?
We accept major credit cards, PayPal, and other standard payment methods available at checkout.
How do I apply a discount code?
Promotional codes can be applied during checkout. Simply enter your code in the discount field before completing your purchase.
Can I modify my order after placing it?
Yes, you can modify your order (size, style, address, etc.) if it hasn't been dispatched yet. If your order has already been dispatched, you'll need to place a new order. Contact our customer service team at support@elevenoasis.com to get this process started.
How do I track my order?
Please visit our Track My Order page, or contact our customer service team at support@elevenoasis.com. We aim to respond within 48 business hours but are usually much faster. Please check your spam/junk folders for our replies.
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