FAQs

Unser Büro befindet sich in Singapur und wir arbeiten mit ausgewählten Fabriken in Asien zusammen, um unsere Produkte herzustellen. Wenn Sie auf Probleme stoßen oder Fragen zu Ihrem Kauf haben, wenden Sie sich bitte an den Kundendienst

We ship to:

• North America: United States, Canada
• Oceania: Australia, New Zealand
• Europe: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom
• Asia: Singapore, Hong Kong

Unsere Hemden bestehen aus weichem und leichtem 100 % Polyestergewebe, das Komfort und höchste Qualität gewährleistet. Polyester ist langlebig, knitterfrei und pflegeleicht, was es perfekt für den Alltag macht.

Waschen Sie Polyesterkleidung in kaltem oder warmem Wasser mit ähnlichen Farben und vermeiden Sie die Verwendung von heißem Wasser oder Bleichmittel. Trocknen Sie sie bei niedriger Temperatur im Wäschetrockner oder hängen Sie sie zum Trocknen auf. Bügeln Sie sie bei Bedarf bei niedriger Temperatur.

AntwortJa, Sie können die Angaben in Ihrer Bestellung wie Größe, Stil, Adresse usw. ändern. Beachten Sie jedoch, dass dies je nach Bearbeitungsstadium Ihrer Bestellung möglicherweise nicht immer möglich ist. Wenden Sie sich für Unterstützung so schnell wie möglich an unseren Kundendienst .

We offer several shipping options:

• FREE standard shipping on orders over $59 USD
• Standard shipping fee of $9.99 USD for orders under $59 USD
• Express shipping:

- USA & Canada: $29 USD

- Rest of world: $35 USD

We offer express shipping to significantly reduce delivery times:

• United States: 3-7 business days
• Canada: 4-8 business days
• Rest of world: 4-8 business days

Express shipping rates are:

• USA & Canada: $29 USD
• Rest of world: $35 USD

No, we do not ship to P.O. Boxes. A valid street address is required.

Shipments with incorrect addresses may be returned to our facility, causing delivery delays. Please ensure your shipping information is accurate.

If tracking indicates your package has been lost, please contact us within 30 days. We'll arrange either a replacement shipment or process a refund.

The carrier will report unsuccessful delivery attempts, and you'll receive delivery rescheduling instructions via email. If no response is received within 5 business days, your package will be returned to our facility and become ineligible for refund.

Promotional codes can be applied during checkout. Simply enter your code in the discount field before completing your purchase.

Discount codes may not work if they've expired, don't apply to your items, or were entered incorrectly. Double-check the code and try again. If you continue to have issues, please contact our customer service team at support@elevenoasis.com.

Yes, you can modify your order (size, style, address, etc.) if it hasn't been dispatched yet. If your order has already been dispatched, you'll need to place a new order. Contact our customer service team at support@elevenoasis.com to get this process started.

Orders may be fully refunded if cancelled within 24 hours of purchase. Email support@elevenoasis.com with your order number. Cancellations cannot be processed once an order has been shipped.

Occasionally items become unavailable after ordering. In these cases, we'll contact you within 48 hours. If your order contains multiple items, we'll ship available items and refund any unavailable products.

If your package shows as delivered but you haven't received it:

1. Check all possible delivery areas on your property (front porch, back porch, garage)
2. Contact the carrier directly with your tracking information
3. If still unable to locate your package, contact our customer support team at support@elevenoasis.com

Please visit our Track My Order page: https://www.elevenoasis.com/pages/order-trackOr contact our customer service team at support@elevenoasis.com. We aim to respond within 48 business hours but are usually much faster. Please check your spam/junk folders for our replies.

Our system allows only one discount code per purchase.

Nachdem Sie eine Bestellung aufgegeben haben, erhalten Sie eine Bestellbestätigung per E-Mail. Wir übermitteln Ihre Bestellung dann an unser Werk und beginnen mit dem Auftragserfüllungsprozess, der normalerweise 3-5 Werktage dauert. Sobald das Werk Ihre Bestellung verpackt hat, wird sie an den Spediteur übergeben. Sobald der Spediteur die Sendungsverfolgungsinformationen in sein System eingegeben hat, erhalten Sie eine Versandbestätigung per E-Mail mit Ihrer Sendungsverfolgungsnummer.

Melden Sie sich mit Ihrer Checkout-E-Mail auf unserer Website an und sehen Sie sich den Status und die Sendungsverfolgungsinformationen Ihrer Bestellung an. Sie erhalten eine Versandbestätigungs-E-Mail mit Ihrer Sendungsverfolgungsnummer oder Sie können auf den Link in der E-Mail klicken, um den Versandstatus anzuzeigen.

For fit issues, contact customer service. Since we don't offer direct exchanges, you'll need to return the original item for a refund and place a new order for your preferred size. You're responsible for return shipping costs unless the sizing issue results from a product defect.

If you receive a size different from what you ordered, contact our customer service immediately with photos. If the error is on our part, we'll provide the correct size at no additional cost.

We accept returns of unworn, unwashed merchandise in original condition for a full refund of the purchase price (excluding shipping) within 30 days of delivery.

Eleven Oasis does not offer direct exchanges. If you need a different size or style, please return your item for a refund and place a new order.

1. Email support@elevenoasis.com with your order number
2. Await confirmation email with return instructions
3. Request return shipping address
4. Return items within 7 days of approval
5. Refunds are processed within 10 business days after return inspection

Returned items must be in original, unworn condition, free of stains, scents, or signs of use, with original tags attached, and in original packaging.

Yes, the following items cannot be returned:

• Promotional or complimentary items
• Clearance or sale merchandise
• Seasonal holiday products
• Custom or personalized items
• Items returned to our facility due to failed delivery
• Products damaged through customer handling, washing, or cleaning

For standard returns, customers are responsible for return shipping costs. If the return is due to a product defect or an error on our part, we will cover return shipping costs.

Refunds are processed within 10 business days after we receive and inspect the return.

Refunds are issued to your original payment method or as store credit.

Contact customer service immediately by emailing support@elevenoasis.com and submit 2-3 photographs showing the damage. We'll provide a replacement at no cost, including shipping.

Contact customer service immediately by emailing support@elevenoasis.com and submit 2-3 photographs of the incorrect item. For errors on our part, we'll provide the correct item and cover all shipping costs.

If your item has stains, pattern discrepancies, or manufacturing defects, contact customer service immediately by emailing support@elevenoasis.com with 2-3 photographs. We'll arrange a replacement at no additional cost.

Please contact customer service by emailing support@elevenoasis.com with the specific item and size you're interested in. We'll notify you when the item becomes available again.

Our shirts are made from high-quality, lightweight polyester fabric that's both breathable and moisture-wicking for all-day comfort.

For best results:

• Machine wash cool
• Hand wash option available
• Don't bleach
• Don't tumble dry
• Iron at low heat if needed

Our loyalty program lets you earn points for purchases and engagement, with three exciting tiers offering increasing benefits. Click here to learn more about earning points, redeeming rewards, and exclusive perks.

Simply contact our customer service team via our support email: support@elevenoasis.com. We aim to respond within 48 business hours but are usually much faster. Please check your spam/junk folders for our replies.

Click the account icon in the top right corner of our website and follow the simple registration process. You'll earn 250 Oasis Rewards points just for signing up!

Yes, all transactions are processed securely through Shopify's trusted payment platform.

We accept major credit cards, PayPal, and other standard payment methods available at checkout.